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Michael Zintel

Managing Partner

Head of Arthur D. Little for Germany and Switzerland

Michael combines in-depth mobility and transportation experience with innovative, hands-on strategy and organization expertise to help clients anticipate, innovate and transform.

Michael Zintel

Areas of Focus

Education

EBS University of Business and Law
Master of Business Administration/Diplom-Kaufmann

Michael Zintel

Michael is Managing Partner, leading Arthur D. Little and Switzerland. Based in our Frankfurt office, he is a member of our Travel & Transportation Practice.

Since joining Arthur D. Little in 2005, Michael has worked in all sub-industries of travel & transportation, namely rail, logistics, aviation, tourism, tolling, urban transportation and neighboring industries such as automotive and the public sector.

Examples of his work include strategy development, intercompany as well as open innovation initiatives, digitalization, integrated mobility platforms and transformation, including reorganization, governance and change management.

Michael has a passion for sports and traveling.

Rail 2040
Travel & transportation
Rail 2040
Find out more
End-to-end incident management in transport: A key driver of customer excellence
Travel & transportation
End-to-end incident management in transport: A key driver of customer excellence
Performance around punctuality (and regularity) has not made enough progress in reaching customers’ high standards in spite of many programs. Similarly, the occurrence of other adverse events — faulty passenger information, defective seats — and the absence of prompt, satisfactory treatment of such issues generate disappointment, which may offset any positive customer experiences. In this Viewpoint, we reflect on the levers transport operators should put in place to better prevent, identify, and control operational incidents — and boost customer satisfaction.
Find out more
Travel & transportation
Digital business models in freight
Michael Zintel, Ralf Baron
Find out more

Michael Zintel

Michael is Managing Partner, leading Arthur D. Little and Switzerland. Based in our Frankfurt office, he is a member of our Travel & Transportation Practice.

Since joining Arthur D. Little in 2005, Michael has worked in all sub-industries of travel & transportation, namely rail, logistics, aviation, tourism, tolling, urban transportation and neighboring industries such as automotive and the public sector.

Examples of his work include strategy development, intercompany as well as open innovation initiatives, digitalization, integrated mobility platforms and transformation, including reorganization, governance and change management.

Michael has a passion for sports and traveling.

Rail 2040
Travel & transportation
Rail 2040
Find out more
End-to-end incident management in transport: A key driver of customer excellence
Travel & transportation
End-to-end incident management in transport: A key driver of customer excellence
Performance around punctuality (and regularity) has not made enough progress in reaching customers’ high standards in spite of many programs. Similarly, the occurrence of other adverse events — faulty passenger information, defective seats — and the absence of prompt, satisfactory treatment of such issues generate disappointment, which may offset any positive customer experiences. In this Viewpoint, we reflect on the levers transport operators should put in place to better prevent, identify, and control operational incidents — and boost customer satisfaction.
Find out more
Travel & transportation
Digital business models in freight
Michael Zintel, Ralf Baron
Find out more

More About Michael
  • EBS University of Business and Law
    Master of Business Administration/Diplom-Kaufmann